Return Policy

Effective Date: March 2, 2026

We want you to be satisfied with your purchase. If you need to return or exchange an item, please follow our return policy guidelines.

1. Return Conditions

  • Items must be returned within 30 days in unused condition with original packaging.
  • Proof of purchase is required.
  • Custom or clearance items are non-returnable.

2. Return Process

  • Request a Return: Contact info@pacificshow.org or call 626-415-6934 with your order number and reason for return.
  • Approval: We will review your request within 3 business days and provide return instructions.
  • Shipping Back: Return items using a trackable shipping method. Return shipping costs are the customer’s responsibility unless the return is due to our error.
  • Refund or Exchange: Once we receive your return, we will process the refund or exchange within 7 business days. Refunds will be issued to the original payment method.

3. Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us within 7 days for a
replacement or refund.

4. Refund Policy

Refunds are processed via the original payment method within 7 business
days.

Return shipping costs are non-refundable unless the return is due to an error on our part.

5. Policy Updates

We reserve the right to update this return policy at any time. Changes will be
posted on this page.

For any return-related inquiries, please contact info@pacificshow.org or call 626-415-6934.